Last updated: 2026-07-28
This page summarizes FANGSTER return and warranty practices for Taiwan consumers. For complete details, please also review our Returns Policy and Warranty Policy.
Statutory 7-day withdrawal and additional 14-day store policy
Except where the statutory withdrawal right is lawfully excluded, a consumer may, within 7 days after receiving the goods, rescind a distance-sale contract by returning the goods or giving written notice, without stating a reason or bearing return costs. FANGSTER separately accepts ordinary return requests submitted within 14 days after delivery; requests made on days 8–14 are reviewed under this additional store policy and do not limit statutory rights.
Notice and return instructions
To speed processing, we recommend contacting FANGSTER before sending a product back. However, an RMA or prior approval is not a condition for exercising a statutory withdrawal right. You may notify us through the Returns Form or by email at sales@fangsterparts.com.
Please provide the order number and item SKU or product name when available. Photos or video may be requested to review damage, defects, incorrect goods, missing items, or fitment issues, but a consumer exercising the statutory no-reason withdrawal right is not required to provide a reason.
Refund, inspection, and restocking
No preset restocking fee applies when a consumer validly exercises the statutory 7-day withdrawal right. The amount paid will be returned rather than converted to store credit unless the consumer separately agrees. When rescission is given by written notice, FANGSTER will, unless separately agreed, arrange collection from the original delivery or agreed location within 15 days from the day after receiving notice. FANGSTER will return the amount paid within 15 days from the day after collecting or receiving the returned goods.
Opening packaging or using goods as reasonably necessary for inspection does not by itself extinguish the statutory withdrawal right. If handling beyond what is reasonably necessary to inspect the goods causes a demonstrable reduction in value, it will be addressed only to the extent permitted by applicable law and based on the actual reduction.
For ordinary returns requested on days 8–14 under FANGSTER’s additional store policy, approved resolutions may include store credit, exchange, replacement, refund, or other support depending on the case. A reasonable restocking fee of up to 20% may apply after review. No such fee applies to defective, damaged, incorrect, missing, or FANGSTER/store-error cases.
Return shipping
FANGSTER bears the cost required to return goods when a consumer validly exercises the statutory 7-day withdrawal right. For an additional store-policy return requested on days 8–14 that does not involve a defect, damage, incorrect or missing goods, or a FANGSTER/store error, the customer may be responsible for return shipping. FANGSTER will arrange or cover an appropriate return method for damaged, defective, incorrect, missing, or store-error cases after review.
Product condition and lawful exceptions
A label or category such as outlet, clearance, limited stock, discontinued, final sale, electrical/electronic, or installed does not automatically exclude statutory rights. An exclusion applies only when the goods fall within a legally prescribed exception and FANGSTER clearly discloses before the transaction that the 7-day withdrawal right does not apply.
Warranty review
FANGSTER and FG own-brand items are reviewed case by case unless a product page, order, invoice, or other written document states a specific warranty term. FANGSTER does not currently apply one blanket fixed warranty period to all FANGSTER and FG products. MT and other third-party products follow the applicable brand, manufacturer, or supplier warranty process where available, and FANGSTER may assist with documentation and communication.
This warranty-review process does not limit rights available under Taiwan’s Consumer Protection Act, statutory defect remedies, or other mandatory law. A third-party warranty process is not the consumer’s exclusive means of asserting statutory rights against FANGSTER.
Fitment and installation
Customers should confirm the SKU, OEM number, year, model, application, and fitment before purchase and installation. A fitment mistake does not remove a statutory withdrawal right that otherwise applies. A return requested on days 8–14 because the customer ordered the wrong item is handled under the additional store policy. If a FANGSTER product page contains a material error, FANGSTER will review and provide an appropriate resolution.
Labor and other costs
To the extent permitted by applicable law, labor, installation, towing, downtime, incidental, consequential, and similar costs are not included in an ordinary return or additional commercial warranty review unless FANGSTER agrees in writing. Nothing in this section excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
Contact
Use the Returns Form or email sales@fangsterparts.com.
