Returns Policy
Last updated: 2026-07-28
Statutory 7-day withdrawal right
Except where the statutory withdrawal right is lawfully excluded, a consumer may, within 7 days after receiving the goods, rescind a distance-sale contract by returning the goods or giving written notice, without stating a reason or bearing return costs.
You may notify FANGSTER through the Returns Form or by email at sales@fangsterparts.com. Contacting us first helps us arrange collection, but an RMA or prior approval is not a condition for exercising the statutory right.
Additional returns through day 14
FANGSTER separately accepts ordinary return requests submitted within 14 days after delivery. Requests made on days 8–14 are an additional store benefit and are reviewed under this policy. The additional policy does not reduce or replace any statutory right.
Information that helps us process a request
- Order number, if available
- Item SKU, OEM number, brand part number, or product name
- Contact information and the requested resolution
- For damage, defects, incorrect goods, missing items, or fitment disputes, photos or video of the item, packaging, and issue
A reason is not required when a consumer exercises the statutory no-reason withdrawal right.
Condition and inspection
Opening packaging or using goods as reasonably necessary for inspection does not by itself extinguish the statutory withdrawal right. Consumers should retain the product, accessories, documentation, and packaging when reasonably possible. If handling beyond what is reasonably necessary for inspection causes a demonstrable reduction in value, it will be addressed only to the extent permitted by applicable law and based on the actual reduction.
Refund and collection timing
No preset restocking fee applies when a consumer validly exercises the statutory 7-day withdrawal right. The amount paid will be returned rather than converted to store credit unless the consumer separately agrees.
When rescission is given by written notice, FANGSTER will, unless separately agreed, arrange collection from the original delivery or agreed location within 15 days from the day after receiving notice. FANGSTER will return the amount paid within 15 days from the day after collecting or receiving the returned goods.
Days 8–14: resolutions and restocking fee
For an ordinary return requested on days 8–14 under FANGSTER’s additional store policy, an approved resolution may include store credit, exchange, replacement, refund, or other support depending on the case. A reasonable restocking fee of up to 20% may apply to a non-defect return after review. No restocking fee applies to defective, damaged, incorrect, missing, or FANGSTER/store-error cases.
Return shipping
FANGSTER bears the cost required to return goods when a consumer validly exercises the statutory 7-day withdrawal right. For a return requested on days 8–14 because of buyer remorse, an incorrect item ordered, or unconfirmed fitment, the customer may be responsible for return shipping. FANGSTER will arrange or cover an appropriate return method for defective, damaged, incorrect, missing, or store-error cases after review.
Outlet, limited-stock, electrical, and installed items
A label or category such as outlet, clearance, limited stock, discontinued, final sale, electrical/electronic, opened, or installed does not automatically exclude statutory rights. An exclusion applies only when the goods fall within a legally prescribed exception and FANGSTER clearly discloses before the transaction that the 7-day withdrawal right does not apply.
Installation, energizing, cutting, modification, use, or alteration may exceed what is necessary to inspect a product and may affect its value or the available resolution. It does not, by itself, eliminate statutory rights relating to defects, incorrect goods, or other non-waivable consumer protections.
Fitment responsibility
Customers should confirm the SKU, OEM number, year, model, application, and fitment before purchase and installation. A fitment mistake does not remove a statutory withdrawal right that otherwise applies. A return requested on days 8–14 because the customer ordered the wrong item is handled under the additional store policy. If a FANGSTER product page contains a material error, FANGSTER will review and provide an appropriate resolution.
Damaged, defective, incorrect, or missing goods
Please contact FANGSTER promptly and provide the available order, product, packaging, photo, or video information. These cases are reviewed separately from a no-reason withdrawal request. This policy does not limit statutory defect remedies or other mandatory consumer rights.
Contact
Use the Returns Form or email sales@fangsterparts.com.
